Don’t worry, we are here
GARVINOES timepieces have been hand crafted from natural materials. We pride ourselves in delivering exceptional design and superior quality with every piece of art we produce. Our exchange, repair, and return programs are outlined below along with our RMA request form.
One year warranty
Let’s keep things simple. Here is what you need to know about our warranty:
If you got all crazy with your timepiece or strap
If you happen to be a little careless with your timepiece or band (ex: your dog ate it, or you broke it while wrestling), we will charge you a small repair fee. Honesty is appreciated 🙂
If there was a defect in our workmanship, we will put our heads down in shame and repair the timepiece or band FREE of charge.
Exchanges & returns
Want something else? Need to save your money for a new bicycle?
Exchanges within 3 days of delivery
You wanted the Zebrawood instead of the Eboni Series you bought? We will exchange your timepiece or band free of charge. We just ask that you cover the shipping fee back to us.
Refunds within 3 days of delivery
Need that money for something else? We will refund your complete purchase (less any shipping, customization, engraving, & sizing fees). We ask that you cover the shipping fee back to us.
After 3 days, but within 2 weeks
Took you a while to change your mind? No problem, we will exchange your timepiece/band or refund your order (less any shipping, customization, engraving, & sizing fees). We will charge a flat 30% restocking fee and ask that you cover the shipping fee back to us.
Repairs after 1 year
We’re still here even after the warranty period has ended
Our watchmakers are standing by to take care of your beautifully aged timepiece or band. We will simply charge you the small repair fee and ask that you pay for shipping back to our repair facility.